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Phone Numbers

MCU Branches

Phone numbers for MCU branches are located on our Locations & Hours page.

MCU On-Call

(877) 699-6328 call MCU
(828) 456-6474 call MCU

Open 24/7

These numbers connect to our automated system which cannot reach a representative.

BillPay Support Line

800-238-4401 call BillPay Support Line

Open 24/7

MasterCard Card Services
Service	Telephone	Hours
After Hours Lost/Stolen	(888) 297-3416 call After Hours Lost/Stolen MasterCard Card Services	Open 24/7
Activate a New Card	(800) 290-7893 call Activate a New Card MasterCard Card Services	Open 24/7
Real Time PIN Change/Pick a PIN	(800) 290-7893 call Real Time PIN Change/Pick a PIN MasterCard Card Services	Open 24/7
Debit Decline Assistance	(800) 547-0529 call Debit Decline Assistance MasterCard Card Services	Open 24/7
Card Fraud Assistance	Live Agent (855) 293-2456 call Card Fraud Assistance Live Agent MasterCard Card Services Automated Line (800) 237-8990 call Card Fraud Assistance Automated MasterCard Card Services	Open 24/7

Live Support

Did you know you can chat with a Member Service Representative directly through the MCU Mobile App using Conversations? Learn more about Conversations and get assistance whenever you need it!

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